Responsible Gambling Policy
The following is Appendix 4 to the general Terms and Conditions and sets out the Responsible Gambling Policy taken by all our Websites and services.
It is our aim to encourage responsible gambling as well as promote the awareness of gambling addiction and ways to prevent it. In order to assist our players in gambling responsibly, we ensure that all our staff receive appropriate training and we have provided the following information and features:
- Customer driven deposit limits
- Customer driven wagering limits
- Options for self-exclusion
- Prevention of underage access
- Links to help and relief organizations
The player account has functionality to set daily, weekly and monthly deposit limits. These can be managed from within your account profile. Once set, deposit limits can be increased or lifted after a 24-hour period. You can decrease your deposit limits at any time. All changes are made automatically after you click 'Apply' on the 'Manage deposit limits' page. The default limit value is 'none', that is you do not have any deposit limits on your account after you register. Read more about 0 limits in 'Self-Exclusion'.
The player account has functionality to set daily, weekly and monthly wagering limits. Wagering limits refers to the total amount of wagers made over a given time period. These can be managed from within your account profile as well. Once set, wagering limits can be increased or lifted after a 24-hour period. You can decrease your wagering limits at any time. All changes are made automatically after you click 'Apply' on the 'Manage wagering limits' page. Just like with deposit limits, the default system value is 'none'.
Should you have a need for a break from online gambling, we have provided a self-exclusion facility. This can be accessed using the 'Manage Deposit Limts' page. If you set your deposit limit to 0 with effect for 6 months, this has the meaning of temporary self-exclusion and our system will not allow you to lift it until the 6-month period has expired. If the 0 deposit limit was set indefinitely, this is permanent self-exclusion that will effectively bar you from playing on our website forever. Self-exclusion is aimed as a strong intervention tool when the problem becomes compulsive.
Please contact customer service if you require any additional information or assistance in managing your account limits. You can request self-exlusion by sending a written notice to our helpdesk email and it will addressed right away. Remember that you may not request the lifting of your deposit or wagering limits before the end of their effective period.
Players who have acknowledged that their gaming activities have become a problem and who wish to permanently exclude themselves from participating in further gaming activities may do so by submitting a Comprehensive Self-Exclusion Request form with the required personal information and government issued identification, to the Commission. Please ensure that you read this form carefully before submitting it. After verifying your request, the Commission will take steps to have you permanently excluded from all interactive gaming sites that are licensed and regulated by the Commission. Once it is effective, your voluntary self-exclusion is PERMANENT AND IRREVOCABLE.
Gambling under the age of 18 is illegal and we take our responsibilities in this regard very seriously. Opening an account with us is not allowed if you are a minor. We carry out routine identity checks for the purpose of age verification.
Please note that anyone under the age of 18 found to be using this site will have their account locked and the balance forfeited.
We advise and encourage customers to prevent minors from accessing gambling websites. You can find more information and tips on this subject by visiting the Family Online Safety Institute (www.fosi.org). There are filtering systems allowing parents to regulate Internet access from their homes. Some of the choice tools in this area are Net Nanny (www.netnanny.com) and CyberPatrol (www.cyberpatrol.com).
Whilst the majority of our customers gamble within their means, for some it can be more difficult. In order to take control we would like you to bear in mind the following points:
- Gambling is meant as a leisure activity and not as a way to make money
- Do not play for the last of your savings and avoid chasing losses
- Keep track of the time and the money you spend on gambling
- Use the deposit and wagering limit tools to help you control the spend
- Make breaks between sessions and take cooling-off periods
If none of these helps and the habit shows signs of turning into a gambling problem, we recommend that you contact one of the help organisations listed below:
Gambling Therapy provides support and counselling for anyone adversely affected by gambling. Their site is available in many languages and can be visited at: www.gamblingtherapy.org.
Gamblers Anonymous is a fellowship of men and women who have joined together to cope with their gambling addiction and help other compulsive gamblers in doing the same. Visit them at: www.gamblersanonymous.org.uk.
GamCare is a leading authority offering counselling, advice and practical help in addressing the social impact of gambling in the UK. They can be visited at: www.gamcare.org.uk.